Refunds & Returns Policy

At Lumis Skincare, we believe that investing in your skin should come with confidence.

Every product is thoughtfully selected or formulated under the guidance of a licensed esthetician with over 17 years of hands-on experience. We stand behind the quality of our skincare and want you to feel confident with every purchase.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your Lumis Skincare purchase, we're here to help.

First-time purchases of individual skincare products are eligible for a satisfaction refund when requested within 30 days of delivery, subject to the conditions below.

• First-time purchases: The satisfaction guarantee applies to your first purchase of each individual skincare product.

• Repeat purchases: Subsequent purchases of the same product are not eligible for satisfaction refunds.

• Opened products: We understand that skincare needs to be experienced. Opened products may qualify for a refund under this guarantee.

• Gift cards: Gift cards are non-refundable, except where required by law.

• Bundles and sets: Bundles and sets are excluded from the individual-product satisfaction guarantee unless a separate guarantee is expressly offered.

This guarantee applies to purchases made directly through Lumis Skincare.

Eternal Youth 3-Month Journey: 30-Day Confidence Guarantee

Our Eternal Youth 3-Month Journey includes three full-size bottles of our signature Blue Copper Peptide Serum and is covered by a special guarantee for first-time purchasers.

We encourage you to experience your first bottle with confidence.

If Eternal Youth isn't right for you, contact us within 30 days of delivery to request a return.

To qualify for a full refund of the product purchase price:

• You may open and use the first bottle.

• The remaining two bottles must be returned unopened and unused.

• A return request must be submitted within 30 days of delivery.

• The remaining bottles must be shipped back within 14 days of receiving return authorization.

• The customer is responsible for return shipping unless the order arrived damaged, defective, or incorrect.

• The guarantee is limited to one qualifying 3-Month Journey purchase per customer.

Once the returned bottles have been received and inspected, we will issue the approved refund to your original payment method.

Original shipping charges, if any, are non-refundable unless required by law or the return is due to our error.

How to Request a Refund

To begin a refund request, please email christal@lumisskincare.com with the subject line Refund Request.

Include your full name, order number, product purchased, and a brief description of your concern.

Our team will review your request within 1–2 business days and provide instructions if a return is required.

Approved refunds will be initiated to the original payment method. Please allow approximately 5–7 business days after processing for the refund to appear, depending on your financial institution.

Do I Need to Return My Product?

For qualifying first-time purchases of individual skincare products, a physical return is generally not required.

For the Eternal Youth 3-Month Journey, the two remaining unopened and unused bottles must be returned to qualify for the special Confidence Guarantee.

If a return is required for another reason, we will provide instructions and clarify any applicable shipping costs before you send your product.

Please do not send products back without contacting us first.

Subscription Cancellation Policy

We want your Lumis Skincare subscription to remain flexible and convenient.

• Cancel anytime: You may cancel your subscription through your account or by contacting us.

• Upcoming renewals: Please cancel at least 48 hours before your next scheduled billing date to help prevent the next order from processing.

• Pause your subscription: If available through your subscription plan, you may pause instead of canceling.

• First subscription shipment: Your first shipment of an eligible individual skincare product is covered by our 30-Day Satisfaction Guarantee.

• Subsequent shipments: Recurring subscription orders are not eligible for satisfaction refunds once shipped, except for damaged, defective, or incorrect products or where required by law.

Cancellation does not automatically reverse an order that has already been processed.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at christal@lumisskincare.com.

Include your order number and, when available, photographs of the issue.

We will arrange an appropriate replacement or refund at no additional cost to you.

These issues are handled separately from our satisfaction guarantees, and your applicable legal rights remain unaffected.

Lost or Missing Packages

If your tracking information shows your order as delivered but you have not received it, please contact us within 7 days when possible.

We will work with the shipping carrier to investigate and determine the appropriate resolution.

Additional Information

Refunds are issued to the original payment method whenever possible.

We reserve the right to review claims for suspected fraud or abuse of our satisfaction guarantees. Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.

For any questions regarding your order, please contact christal@lumisskincare.com.

Thank you for trusting Lumis Skincare with your skincare journey.